Terms of Service & Refund Policy

1. Who we are

SuiteScore Inc. — Suite 2300, First Alberta Place, 777 8th Avenue SW, Calgary, AB T2P 3R5, Canada.

Contact: [email protected].

2. What the service is

SuiteScore sells preliminary permit feasibility assessment reports for residential addresses in Calgary, Alberta. A report is a written assessment that assembles publicly available municipal, provincial and federal data about a property — together with related context such as grant programs — into a document at a point in time.

This is a preliminary permit feasibility assessment. It is not a permit approval. Final eligibility must be confirmed through the City of Calgary permit process.

What the assessment is — and is not.

The report is not a permit, not a permit application, not legal, engineering, architectural, planning or financial advice, and not a substitute for any of them. We are not affiliated with, and do not speak for, the City of Calgary or any government body. Where a report mentions grant programs, program rules and availability are determined solely by the program administrators.

Our data comes from public sources, refreshed on a regular schedule. Public records can contain errors, can lag reality, and can change after your report is generated; the report speaks as of its generation date. Rules themselves change: municipal bylaws and grant programs are amended, repealed and replaced. Before spending money on a project, confirm the current state of the rules with the City of Calgary and with your own professional advisors.

You are buying the assessment of your address, not a particular outcome. The price is the same whatever the assessment finds.

No account is required. Purchases are made as a guest: there is no registration and no password. The only identifier you maintain with us is the email address you provide, used to deliver the report, send the copy of your purchase contract, and recover your report link. Your report is delivered as a private web link; anyone holding the link can open it.

Report generation begins immediately after payment is confirmed. A report is not updated after delivery unless you purchase an updated report.

3. Your purchase contract

The binding description of what you bought — the product, the itemized price, any applicable tax, payment terms, delivery timing and our cancellation and refund policies — is disclosed to you on the review screen before you pay (Alta Reg 81/2001, s. 4(1)(a)), and you are given an express opportunity to accept or decline and to correct errors before the contract is formed (s. 4(1)(b)). A copy of the contract is emailed to you automatically within the 15-day period the Regulation allows (s. 5) — in practice, right after payment succeeds. Where an Essential payment is credited toward a Full report, the credit terms shown at checkout and in your contract copy apply; this page does not restate them.

4. License and acceptable use

The report is licensed to you for your own use in connection with the assessed property. You may share your own report link. Your report is about work on the assessed property. You may also pass your report, including everything recorded on the visit, to whoever does that work — a professional, a contractor, or someone doing the work themselves. You may not resell the report as a standalone product, present it as the work of another party or as a City of Calgary document or permit decision, or use automated means to extract our data at scale.

5. Governing law and disputes

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. Disputes are subject to the jurisdiction of the courts of Alberta. Nothing in these terms limits or excludes any right or remedy you have under the Consumer Protection Act (Alberta) or other applicable law that cannot be limited or excluded by agreement, including your cancellation rights under the Internet Sales Contract Regulation.

6. Limitation of liability

A report is built from public data as published by its sources; those sources contain errors and gaps, and an assessment based on them carries that limitation with it.

To the maximum extent permitted by applicable law: the service and each report are provided on an "as is" basis; we are not liable for decisions made, costs incurred, or projects undertaken in reliance on a report — such as construction costs, lost rent or lost profits — or for errors originating in third-party public records, or for indirect or consequential losses; and our total liability in connection with a purchase is limited to the amount you paid for that purchase. These limitations do not apply to liability that cannot be limited under applicable law, and do not affect the refund rights described below or your statutory cancellation rights.

7. Changes to these terms

These terms are versioned the same way as our privacy notice: the version identifier appears in the site footer, the version you accepted is frozen with your order, and changes always produce a new version — never a silent edit. A change never applies retroactively to a report you already bought.

If we can't produce an assessment for your address, you get a full refund.

"Can't produce" means we could not generate your report at all — for example, a technical failure or missing records prevented it. A report that is delivered but whose assessment is unfavourable is still produced, and is not a failure to produce. This is separate from the definition above: if a section of a report we delivered to you could not be produced because of a failure on our side, we re-issue the complete report at no charge if and when we can produce that section, and you keep the right to a full refund of what you paid for that report — you can ask for it at any time until the complete report is delivered.

The Site Visit has its own refund and cancellation terms, shown in full at its checkout and repeated in your contract copy; the refund promises above cover the report products. Your statutory cancellation rights under Alberta's Internet Sales Contract Regulation apply to every purchase, including the Site Visit.

What Alberta law provides. Report generation starts immediately after payment — the review screen tells you this before you pay. Alberta's Internet Sales Contract Regulation (Alta Reg 81/2001) does not create a general right to cancel an internet purchase because you changed your mind; its cancellation rights arise when a supplier fails to follow the required process.

Your statutory cancellation rights (Alta Reg 81/2001). We apply the same process and honour the same rights on every purchase, whatever its price. You may cancel your purchase:

• at any time from your purchase until 7 days after you receive your contract copy, if we did not disclose the required pre-purchase information or did not give you an express opportunity to accept or decline and to correct errors before you paid (s. 6(1)(a));
• within 30 days of the purchase date, if we fail to send you a copy of the contract as required (s. 6(1)(b));
• at any time before the service begins, if we have not begun it within 30 days of the stated start date (s. 6(2)(c), 6(3)).

A cancellation notice can be given by any means, including email to [email protected] (s. 8). If a contract is cancelled under these rights, we refund everything you paid within 15 days of cancellation (s. 10(1)). If we fail to refund in time and you paid by credit card, the Regulation gives you a direct recourse against the card issuer (s. 12). Nothing in this policy limits these rights — they are stated here because they are yours by law.

The review screen and the automatic contract-copy email exist to meet these duties. If we ever fall short of them, the rights above apply in full.

Your contract copy. A copy of your contract — including the disclosures you were shown, your order details, and the date — is emailed to you automatically after payment is confirmed.

Upgrade credits. Where an upgrade credit applies to a purchase, its terms are shown at checkout and repeated in your contract copy email; those terms govern the credit.

Payment disputes. If something went wrong with your purchase, contact us first at [email protected] — a refund under this policy is faster than a chargeback. Where a payment is disputed with a card network, we provide the network our purchase evidence: the order timestamp, the terms version you accepted, and the delivery record.

The complete refund policy is being finalized with legal counsel and will be published here.